PEOPLE FIRST. TECHNOLOGY NEXT™
I help you fix tech problems, simplify what’s complicated, and understand what to do next.
The video call drops just as you’re making a point. Your computer slows down when you have work to finish. You’re helping a parent with their phone, but neither of you knows what to try next. Or you just want to watch a game without the picture freezing. You’ve restarted, checked the settings, and tried a few fixes—and it still isn’t right.
For you or someone you care about, tell me what’s happening with your tech and how it’s affecting you. Your own words are enough.
In-person help in Miami-Dade, Broward, Palm Beach, Monroe, and Collier counties. Remote support everywhere else.
HOW WE WORK TOGETHER
FROM TECH-STRESS TO TECH-CALM
Feel more at ease with your technology—and discover what you can do.
PATIENCE. CLARITY. FOLLOW-THROUGH.
From home setups and small businesses to airport operations and international organizations, I bring more than 25 years of experience to understanding what’s getting in your way.
More than 25 years of listening, troubleshooting, and helping people move forward.
FEEL COMFORTABLE“He made me feel comfortable”
PATIENCE THAT MAKES A DIFFERENCE“Roberto has enormous patience which is extremely necessary in this line of work!”
CONFIDENCE YOU CAN KEEP“…he is patient and his aim to educate you so you can carry on in his absence.”
KINDNESS AND KNOW-HOW“Roberto was professional, kind and above all, very knowledgeable.”
THOROUGH, THOUGHTFUL HELP“Roberto is very thorough and checks everything. He’s very good to work with.”
RESPONSIVE REMOTE SUPPORT“Efficient, responsive and a job well done! Definitely would recommend”
ROOM TO ASK AND LEARN“Roberto was very patient with our lack of technical skills.”
THOUGHTFUL, PROFESSIONAL HELP“Roberto was conscientious, diligent and professional.”
GET BACK TO WHAT MATTERS“Thanks to Roberto my computer is running smoothly now.”
HELP ACROSS YOUR SETUP“…he helped me with my printer, computer and TV problems!”
PERSONAL TRUST“I would highly recommend Roberto!! This only person I trust with my computer!”
RELIABLE HELP“Punctual and solved the computer problem fast.”
CLEAR, INFORMATIVE SUPPORT“Good support, informative & knowledgeable”
A HUMAN CONNECTION“Great Service - Great Person!”
PROMPT, PROFESSIONAL SERVICE“Professional and prompt. Carla was very satisfied.”
A HAPPY CUSTOMER“Excellent. Excellent. Excellent.”
Hands-on experience through a nationwide U.S. tech-support platform
Job count and rating are a snapshot from my technician profile, posted .
A little more background on my field experience and credentials.
I’ve been part of the platform’s field-tech network for over seven years, providing hands-on support as a vetted and background-checked technician.
The platform connects customers with local technicians for in-home and remote help, including smart-home setup, TV mounting, computer support, Wi-Fi troubleshooting, and one-on-one device lessons.
These figures reflect work through the platform. AskRoberto is where you connect with me at MyTECH360.
MyTECH360 · A+ BBB rating · View business profile ↗Rating checked October 10, 2026. MyTECH360 is not BBB accredited.
100% positive lifetime seller feedback on Amazon · 26 ratingsSnapshot from My Tech 360’s Amazon seller profile, shared October 10, 2026.Amazon ended standalone in-home services from third-party providers in the U.S. on . These reviews reflect my work through Amazon Home Services before that change. Amazon’s confirmation ↗
Selected customer reviews and excerpts from Thumbtack, HomeAdvisor, Amazon seller feedback, and feedback collected directly through Housecall Pro and Square. Wording is preserved; excerpts are labeled. Read the originals using the source links.
A CLIENT’S EXPERIENCE
Daniel, a doctor, wanted to enjoy the news, sports, and Netflix at home. Instead, his programs kept stopping. In our interview, he shared how getting help changed more than his connection—it changed how he felt about using his technology.
BEFORE · FRUSTRATION
Daniel’s TVs stopped mid-program, with spinning circles replacing what he wanted to watch. Earlier attempts to help hadn’t solved it, and he couldn’t fix it himself.
“I mean, it was just, it was, it was a mess.”
DURING · A CLEAR WAY FORWARD
He was worried another visit might leave him in the same situation. I listened, assessed his setup, and explained what needed to change and the cost. Seeing the work follow through gave him reassurance.
“When he says he’s gonna be here, he’s here”
AFTER · WHAT HE CAN DO NOW
Daniel could watch his programs without the earlier interruptions. He no longer had to wonder whether the TV would stop working in the middle of a scene.
“there’s no hassle anymore”
WHAT CHANGED BEYOND THE FIX
After the TV was working, Daniel showed me the Bluetooth connection in his car. We got it working and explored features, including Siri, that made his everyday calls easier.
MEET ROBERTO
Hi, I’m Roberto.
I’ve spent more than 25 years helping people with technology. What I’ve discovered is that it’s about people and their stories.
I want to understand what’s happening, how it’s affecting you, and what you’d love to be able to do. Then we work through it together—whether you want the problem handled or want to understand more.
One of my favorite moments is watching someone discover something they didn’t know they could do. A simple trick can turn frustration into curiosity, and curiosity into confidence.
I love celebrating those moments and giving them room to settle.
I love hearing what happens afterward: trying something new, figuring things out independently, or sharing a discovery with someone you care about.
I want you to feel comfortable exploring and using what you’ve learned on your own. That’s what makes my work meaningful.
I believe technology is a language of connection. I’m here to help you speak it fluently.
My sloth reminder: listen closely, notice the details, and give you room to learn. Why a sloth?
Ever felt rushed while asking for tech help? Here, there’s room for your questions.
Ready for more help? Book your next service with me—remotely or in person.
LET’S MAKE THE NEXT STEP CLEARER
Wondering whether to reach out? Start here. If your question isn’t covered, you’re welcome to ask me.
I help people work through technology that isn’t doing what they need—at home or in their business. Tell me what’s happening and what you’d like to be able to do. We’ll discuss whether I’m the right person to help and what the next step could be.
Someone once asked me which dog I related to. My answer? “None of them. I’m a sloth.”
To me, the sloth represents patience, mindfulness, conserving energy, and the wisdom of slowing down. It’s a reminder to pause, pay attention, and put effort where it matters.
That’s the spirit I bring to helping you with technology: listening carefully, connecting the clues, and giving you room to ask questions and learn at your own pace. We take the time to understand what’s happening so the next step feels clearer.
Get to know me and My SLOTH Approach™ →No. Tell me what’s happening in your own words. I’ll ask questions, connect the clues, and help you work out the next step. You don’t need technical terms or a diagnosis before reaching out.
Tell me what’s happening →I offer in-person help in Miami-Dade, Broward, Palm Beach, Monroe, and Collier counties, and remote support everywhere else. Not sure which makes sense? Tell me about the problem, and we’ll work that out together.
Remote Quick-Fix: US$130. One hour of support for one device, with time to work through several smaller issues.
In-person help: from US$130. We’ll agree on the scope and price before you book.
Book remote Quick-Fix ↗Remote Quick-Fix is a best-effort service. You’re booking an hour of support; a complete fix isn’t guaranteed.
My in-person promise: If I can’t fix it, you don’t pay. We’ll agree on the scope of the work before you book. The in-person promise applies to in-person help, rather than remote Quick-Fix.
Yes. I carry business general liability insurance, and my policy also includes limited professional liability coverage. If your building or business needs proof of insurance, let me know before we arrange a visit.
Absolutely. Choose “Someone I know needs help” in the form and tell me what’s getting in their way. I’ll reply to you, and you can help them decide on the next step.
I typically reply within 30 minutes during business hours: Monday–Friday, 8 AM–8 PM Eastern Time. I’ll use the contact method you choose. Weekend replies may take longer.
If we’ve worked together before, you can book your next service through my booking site. Unsure what to choose? Call me at +1 305.389.5187.
Book your next service ↗Virtual coffee is a relaxed, one-to-one conversation about where technology is getting in your way. We’ll explore your concerns and a practical next step—no jargon, judgment, or pressure to book a service. Hands-on troubleshooting is arranged separately.
Explore the free 30-minute conversation ↓Office hours are a free community drop-in on the third Friday of each month, from 1–3 PM Eastern Time. You don’t need a formal appointment or a carefully prepared technical question. Bring what’s confusing or frustrating you, in your own words.
Join the community on Skool, then open its calendar to find the office-hours joining link.
See the joining steps ↓Skool is the platform where I host my free community, From Tech-Stress to Tech-Calm. Create or sign in to a Skool account and choose the free Standard plan to join. Inside, you can ask questions, take part in conversations, and access the office-hours calendar.
Explore the free community ↗FROM TECH-STRESS TO TECH-CALM · FREE COMMUNITY
Join me in From Tech-Stress to Tech-Calm, my free community where you can ask questions, explore what’s confusing, and learn at your own pace.
Explore the free communityHosted on Skool · An account is required to join.
Third Friday of every month
1–3 PM Eastern Time
A free space for community questions, open to everyone. Drop in any time during the two-hour window—no appointment needed.
Bring whatever is frustrating you: a confusing update, a frozen screen, or a question you’ve felt embarrassed to ask. This time is set aside for patient, human-to-human guidance. We’ll work through it step by step, at your pace—no jargon or judgment.
A LITTLE THANK-YOU FOR SPENDING TIME HERE
Grab a coffee and join me for a free 30-minute virtual conversation.
Tell me where technology is getting in your way—for you, your work, or someone you care about. We’ll talk through what’s happening and explore a practical next step.
No jargon. No judgment. No pressure to book a service.
Let’s have a virtual coffeeA conversation for clarity. Hands-on troubleshooting can be arranged separately.